Refund Policy

1. Overview

SiteSpark is a product of Le Roux Ventures, LLC. Payments for SiteSpark are processed by Paddle.com, which acts as the Merchant of Record for all orders. This means Paddle, not Le Roux Ventures, LLC, is the seller of record and processes all payments and refunds.

2. Building before you pay

SiteSpark is sold to partners who build and host websites for their own clients. Building and previewing a site is free, without entering any payment details. Payment is required only when a partner activates a site to take it live: $9.99 per month or $90 per year for that site, plus any applicable tax, charged at the moment of activation for the remainder of the current billing period. There is no free trial.

If you are a business whose website was built by a SiteSpark partner, you do not have a subscription with us and we never charge you. Anything you pay is to your partner, under whatever terms you agreed with them.

3. No refunds or credits

We do not issue refunds or credits for unused time on any subscription, for any reason. This includes a site you stop hosting shortly after activating it, a client who leaves you mid-period, and an annual subscription that renews when you did not intend it to. We send a reminder 30 to 50 days before each annual renewal so that there is time to stop a site first.

Nothing in this policy limits your rights under applicable consumer law, or the rights Paddle’s Buyer Terms give you. If you believe a charge was made in error, contact us at refund@sitespark.you or contact Paddle directly.

4. Stopping a site and cancelling

You may stop hosting any site at any time from your dashboard. The site stays live until the end of the period you have already paid for; you are not charged for it again after that, and your subscription is reduced by that site. You can undo a stop before it takes effect. Stopping every site on a subscription ends that subscription at the end of its current period.

5. How refunds are processed

Because Paddle is the Merchant of Record, any refund that is issued — for example, one required by law or for a charge made in error — is processed by Paddle and returned to your original payment method, typically within 14 days.

6. Your statutory rights

Nothing in this policy limits any rights you may have under Paddle’s Buyer Terms and Conditions or under applicable consumer protection law. Where those rights provide more protection than this policy, they apply.

7. Complaints

If you have a complaint about SiteSpark or your subscription, please contact us at refund@sitespark.you. We aim to acknowledge all complaints within 2 business days and to resolve them within 10 business days. If we are unable to resolve your complaint to your satisfaction, you may also raise the matter with Paddle, who provides first-tier buyer support, or with the relevant consumer protection or trade ombudsman service in your jurisdiction.

8. Contact

Refund requests and complaints can be sent to refund@sitespark.you or through our contact page. Le Roux Ventures, LLC, a Pennsylvania limited liability company.